No HBO CHANNEL

[Sueyork7]

I renewed my contract yesterday,  but i don't seem to have the extra channels like HBO , Netflix and Disney +.

[Annie+UK]

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

• Sky Q (Satellite box)
• Sky Glass (Internet TV)
• Sky Stream (Internet box)

[Mark39]

@Sueyork7 they're not channels. They're available (with an eligible Sky  subscription) via apps. Sky+ equipment, where you originally posted, does not support apps.

[CoffeeDrinker]

@Sueyork7 HBO Max and Netflix aren't channels per se on Sky Glass/Stream, they're seperate apps that Sky's interface can see into to list episodes, let you add their shows/films to your Sky planner etc.

If you've not set them up yet, go into each app and follow the sign up instructions (each app/service will have their own user account you'll need to create - only needs creating once per service though).

HBO Max/Sky sign up: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-hbo-max?irct=web-tv_hbo-max-how-get-f...

Netflix/Sky sign up: https://www.sky.com/help/articles/how-to-activate-netflix

Disney+ is similar to the above except that they do have a dedicated Sky Cinema channel as well as the app/service: https://www.sky.com/help/articles/existing-or-new-disneyplus?irct=web-tv_disney-faq2

[TimmyBGood]

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@Sueyork7 wrote:

I renewed my contract yesterday,  but i don't seem to have the extra channels like HBO , Netflix and Disney +.

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Hopefully it's just the case that you need to go through the sign-in procedures.

It's unfortunately not entirely unknown for customer service agents to offer subscribers a really good renewal price by covertly moving them to a cheaper baseline product which doesn't include bundled access to those apps.

[Sueyork7 · Accepted solution]

It's ok, because I renewed my contract with sky and I am getting a new sky q box the additional services will be added to the new box.