New router I was told would be free and I’m being charged
I was sent a new router as I had an engineer come as the old router was knackered. Called sky and told them the engineer recommended a new router. They told me it won't be charged but I looked at my bill and they are charging me. If I can't get this refunded could I cancel the contract altogether?
Re: New router I was told would be free and I’m being charged
Posted by a Superuser, not a Sky employee. Find out more
Have they applied any £40 credit as the same time, if nit you will have to speak to them about this if they told you that there would be no charge.
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Re: New router I was told would be free and I’m being charged
Posted by a Superuser, not a Sky employee. Find out more
Strange - is it a non-return charge for the old router?
The contract is quite clear, "The Wireless Router and any Boosters are Loaned Equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times."
I am just another Sky customer and my views are my own even if you don't like the answers
