New router I was told would be free and I’m being charged

[Aaron111174782638]

I was sent a new router as I had an engineer come as the old router was knackered. Called sky and told them the engineer recommended a new router. They told me it won't be charged but I looked at my bill and they are charging me. If I can't get this refunded could I cancel the contract altogether?

[PandJ2020]

It might be an admin/postage charge?  (You don't own the router anyway)

If you're not bound by a minimum term then you can give notice to cancel at any time.

[Aaron111174782638]

It's not I'm being charged £40 for the router. 

[caesarome]

Have they applied any £40 credit as the same time, if nit you will have to speak to them about this if they told you that there would be no charge.

[PandJ2020]

Strange - is it a non-return charge for the old router?

The contract is quite clear, "The Wireless Router and any Boosters are Loaned Equipment supplied to you at no cost and remain the
property of Sky (or another Sky group company) at all times."

[Aaron111174782638]

No just charging for the hub. And there's a delivery charge. But I'll have to speak to them.