New Sky Offer not applied

[HouseMD210]

When I try the self services options for upgrade or renewal I always get a technical difficulties error page, call customer service.

I called Customer Service, got a great offer, got the email confirming in my personal and sky inbox, yet it doesn't appear to have applied to my account. I have called customer service asking for help but they say I'm confused by the emails.

All I know is that my account shows half the offer for half the services and my predicted bills doesn't reflect the offer. I'm lost as to how to ask for help?

[MightyQuinn]

Hi @HouseMD210   I would raise a formal Sky Complaint

[caesarome]

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@HouseMD210 wrote:

All I know is that my account shows half the offer for half the services and my predicted bills doesn't reflect the offer. I'm lost as to how to ask for help?

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@HouseMD210 

Is that your current bill or the following one that you are looking at ?

[HouseMD210]

It was my future bills showing the Sky Sports with the new offer but the ultimate missing it.

I have called Customer service again and got a new deal which I am happy with, just waiting to see it apply to the account.

Thank you both.