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Discussion topic: Need to speak to someone

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This message was authored by: GeorgeMitchell

Message posted on ‎02 Jul 2025 10:10 PM

Need to speak to someone

Help why have you gone in for a payment I've already paid
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This message was authored by: GeorgeMitchell

Message posted on ‎02 Jul 2025 10:11 PM

Re: Need to speak to someone

Not happy call me
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Message posted on ‎02 Jul 2025 10:12 PM - last edited: ‎02 Jul 2025 10:14 PM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more

@GeorgeMitchell  Did you make an unnecessary manual payment?   If you have a direct debit or card payment setup on your account making a manual payment won't stop the automatic debit from taking place.

 

No one can or will call you on the back of a community post, no one at Sky would know who you are.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Jul 2025 10:16 PM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more

@GeorgeMitchell 

Why did you pay this bill as you shouldn't be doing this if you have a card or direct debit payment in place.

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This message was authored by: GeorgeMitchell

Message posted on ‎02 Jul 2025 10:48 PM

Re: Need to speak to someone

Because  I like to pay my bills you can wait  in future 

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This message was authored by: caesarome

Message posted on ‎02 Jul 2025 11:02 PM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more
@GeorgeMitchell wrote:

you can wait  in future 

Not sure what you mean by this ?

 

This will keep happening if you manually pay your bill to close to your billing date as Sky will take it via your payment method as you have found out.

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This message was authored by: GD1

Message posted on ‎03 Jul 2025 12:51 AM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more
@GeorgeMitchell wrote:

Because  I like to pay my bills you can wait  in future 

Your not talking to Sky we are customers like you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: PandJ2020

Message posted on ‎03 Jul 2025 07:06 AM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more
@GeorgeMitchell wrote:

Because  I like to pay my bills you can wait  in future 

But that's not Sky's terms.  A continuous payment method is required - making Sky 'wait' could incur late payment charges and restricted services...

I am just another Sky customer and my views are my own even if you don't like the answers
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