0

Discussion topic: Need to speak to someone

Reply
Avatar for GeorgeMitchell
Level 1 icon
What's this?
This message was authored by: GeorgeMitchell

Message posted on ‎02 Jul 2025 10:10 PM

Need to speak to someone

Help why have you gone in for a payment I've already paid
Report post
Post 1 of 8
447 Views
0 Likes
Reply
Reply

All Replies

Avatar for GeorgeMitchell
Level 1 icon
What's this?
Topic Author
This message was authored by: GeorgeMitchell

Message posted on ‎02 Jul 2025 10:11 PM

Re: Need to speak to someone

Not happy call me
Report post
Post 2 of 8
444 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎02 Jul 2025 10:12 PM - last edited: ‎02 Jul 2025 10:14 PM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more

@GeorgeMitchell  Did you make an unnecessary manual payment?   If you have a direct debit or card payment setup on your account making a manual payment won't stop the automatic debit from taking place.

 

No one can or will call you on the back of a community post, no one at Sky would know who you are.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 8
441 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎02 Jul 2025 10:16 PM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more

@GeorgeMitchell 

Why did you pay this bill as you shouldn't be doing this if you have a card or direct debit payment in place.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 8
434 Views
Reply
Avatar for GeorgeMitchell
Level 1 icon
What's this?
Topic Author
This message was authored by: GeorgeMitchell

Message posted on ‎02 Jul 2025 10:48 PM

Re: Need to speak to someone

Because  I like to pay my bills you can wait  in future 

Report post
Post 5 of 8
407 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎02 Jul 2025 11:02 PM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more
@GeorgeMitchell wrote:

you can wait  in future 

Not sure what you mean by this ?

 

This will keep happening if you manually pay your bill to close to your billing date as Sky will take it via your payment method as you have found out.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 8
402 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎03 Jul 2025 12:51 AM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more
@GeorgeMitchell wrote:

Because  I like to pay my bills you can wait  in future 

Your not talking to Sky we are customers like you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 7 of 8
370 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎03 Jul 2025 07:06 AM

Re: Need to speak to someone

Posted by a Superuser, not a Sky employee. Find out more
@GeorgeMitchell wrote:

Because  I like to pay my bills you can wait  in future 

But that's not Sky's terms.  A continuous payment method is required - making Sky 'wait' could incur late payment charges and restricted services...

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 8 of 8
345 Views
0 Likes
Reply
Reply