My sky bill

[Mary92x]

I went to pay my bill and it's say it came out on the 29 October?? I'm really confused by this and just want to pay this months haha help anyone? 

[GD1]

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@Mary92x wrote:

I went to pay my bill and it's say it came out on the 29 October?? I'm really confused by this and just want to pay this months haha help anyone? 

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Do you not have a direct debit setup?   Have you services been restricted?   

[Mary92x]

I do, I set it up for the 10th of each much but always pay it early - it's just easier when I get paid and no everything is working and fine. 

[SKY1992bf]

@Mary92x  If you want to pay it earlier you have make sure the full amount of bill is showing as credit on your sky account 4 days before payment due date in order to avoid an automatic payment being taken

[Mary92x]

It doesn't show its shows as 00.00 to be paid - if I did pay it would go on as credit but I can't afford to have the payment taken twice. It says payment received 29 October. 

[SKY1992bf]

@Mary92x  Do you mean 29th November? If it's showing as £0:00 then you don't owe anything as Sky have already requested full payment and it'll leave your bank account on 29th November which is this coming Monday as payment request would have been sent to bank on Wednesday 24th November 

[Mary92x]

No it says 29th October that is why I'm confused. 

[Mary92x]

 

[SKY1992bf]

@Mary92x  Your image needs to be approved once it is I'll take a look 

[SKY1992bf]

@Mary92x  Your image can't be shown as it contains personal information like account number, hide any such information and re post the image 

[Mark39]

@Mary92x your picture can't be posted as it includes your Sky account number.  Can you post again, after scrolling down a few lines to hide it

[Mary92x]

 

[SKY1992bf]

@Mary92x  Now I've seen your bill even I'm confused as payment received for that bill should read 10th November 

so I've escalated your post to sky to see if they can offer any help

this link explains how this works 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

once you receive an invite you'll have 48 hours to initiate a chat 

your next bill for 10th December-9th January should of been posted yesterday or at the very latest by end of today 

[Mary92x]

Thank you for your help. It very confusing. 

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂