Contract

[Sharonbladen]

Hi my bill is due to come out today however my pay day is the last working day of the month every month I'm wondering if I can change it to that date so it comes out soon as my pay goes in so I don't miss any payments please.

[caesarome]

@Sharonbladen 

You can change the date but this bill will need paying first as it is to late to change it for this bill somif you are able to change it then it might not come into affect until next month.

[Sharonbladen]

That's fine but I won't be able to pay the bill till the 28th as I thought I'd changed it to the end of the month already I only realised when it tried to come out today,will this be okay as I've tried to ring several different number and it's not letting me get through to anyone about the issue 

[Daniel0210]

@Sharonbladen 

The 28th will be unsuitable this month.

The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

@Sharonbladen 

If this bill is paid by a direct debit and it fails then Sky will try again in 10 days time so you don't need to do anything. If that also fails and you find that your services are restricted you will need to manually pay the bill and also set up your payment method again,