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Discussion topic: My Sky fault

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This message was authored by new+to+q This message was authored by: new+to+q

My Sky fault

My Sky app has a warning box that says Sky does not have a record of a payment method for streaming tv.

 

Yet Sky are successfully taking payment by Direct Debit - both the app and my bank payments made.

 

I rang Sky who confirmed payments are being made and suggested I delete the app and download it again. I did that but the warning is still there.

 

Anyone know the answer?