Moving house contract pro rata refund

[Rick121]

I'm moving house and taking sky with us and I believe there's no break in contract; the minimum 18 mths continues at the new address. Sky are unable to connect us up for a full week after moving in so no broadband. Would there be a pro rata credit for loss of service for a week?

[caesarome]

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@Rick121 wrote:

Would there be a pro rata credit for loss of service for a week?

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There might well be so when you are up at running at your new address you would have to call them and speak to them to see what they say.

[PandJ2020]

Did you give at least 2 weeks notice?

[Rick121]

Well I didn't know about a 2 week notice but it sort of matters not as our completion date wasn't confirmed until yesterday! 😱. The rather archaic English and Welsh system of buying/selling houses needs a modern overhaul! Last minute.com would be proud 😆

[MarkGoldsmith · Accepted solution]

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@Rick121 wrote:

Well I didn't know about a 2 week notice but it sort of matters not as our completion date wasn't confirmed until yesterday! 😱. The rather archaic English and Welsh system of buying/selling houses needs a modern overhaul! Last minute.com would be proud 😆

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That 2 week minimum notice is required by Openreach in order to perform the switch of the broadband, there unfortunately is nothing that any ISP can do about that.

[PandJ2020]

...still worth asking for a credit but they may not oblige.  (The moving page states 2-4 weeks notice)

[Rick121]

Yes you're right it's worth asking. Who gets 2-4 weeks notice these days of a completion date though?! Well, we didn't anyway 😆