26 Sep 2022 02:50 PM
I'm moving out of my current house in just over a month and currently have Sky TV. The new house is not yet ready so there'll be a month or so where I am at my parents' house instead. What happens to my account in this time? It can't be attached to my current address as this house will have new owners. It can't be tied to the new place as I won't have completed on it yet.
Basically, is there a way to pause an account for month or so?
Thanks
26 Sep 2022 02:54 PM
Posted by a Superuser, not a Sky employee. Find out more@parasaurolophus Sky won't allow you to pause your account,
you should still be able to access via sky go on mobile devices
26 Sep 2022 03:19 PM
Many thanks.
As far as admin goes is it possible to change the address to my interim one (i.e. my parents' house) even if there's already a Sky account attached to that address (they already have their own account)
26 Sep 2022 03:21 PM
Posted by a Superuser, not a Sky employee. Find out more@parasaurolophus You can't change the address to your parents either, purely because Sky only allows one service per address
26 Sep 2022 04:07 PM
Right - so is there a solution to this?
If I keep the account open, I have to have an address on it, right? And it can't be the old (ie current) one, the interim one (parents) or the new one (house I haven't completed on yet). So is the only way forward to close the account, even though I definitely still want it? That sounds mad?
26 Sep 2022 04:10 PM
Posted by a Superuser, not a Sky employee. Find out moreProbably best to speak directly to Sky and see what they suggest.
26 Sep 2022 04:14 PM
Would love to but every search for help from Sky winds up bringing me back to Sky community haha
It's almost as if they don't want you to call them or something
26 Sep 2022 04:32 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can find the number to call via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home
26 Sep 2022 09:55 PM
Thanks! And to everyone else who commented here too, really appreciated.
24 Nov 2022 07:24 PM
Hi, did you ever get a solution to this? I have the exact same issue about to happen!
Thanks!
24 Nov 2022 07:27 PM
Posted by a Superuser, not a Sky employee. Find out more@Torsyyyyy There is no one fits all solution here, other than the advice already given
21 Jan 2023 08:11 AM
@parasaurolophus Hi. Did you get this sorted? We're going to have the same situation too. Thanks
21 Jan 2023 08:13 AM
Posted by a Superuser, not a Sky employee. Find out more@sanjo Please read the replies above
21 Jan 2023 08:36 AM
@sanjo @Torsyyyyy afraid there's no solution but to keep paying, as said above. that's what I did. didn't mind so much as it was only one month, but it's not exctly a scalable or thoughtful solution from sky.
21 Jan 2023 10:25 AM
@sanjo @parasaurolophus We had 6 weeks between houses and i dropped down my contract to the bar eminimum but it was 30 days notice so i ended up increasing it back up and paying the same. Not an acceptable solution from Sky really imo - i think there should be an option to pause in certain circumstances if they want to retain custom. Guess they don't really care about a few people though! So current solution is ... keep paying until you move again!
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