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Discussion topic: Method payment change new card details not showing

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This message was authored by Olga111 This message was authored by: Olga111

Method payment change new card details not showing

I want to change my credit card for future payments but I receive a message saying. Sorry something has gone wrong. Try later. I have been trying to change it 3 days.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Method payment change new card details not showing

Posted by a Superuser, not a Sky employee. Find out more

@Olga111 

Have you got a payment due in the next 14 days or less, if so you will have to wait until this bill has been paid. If you haven't a payment due then give Sky a call to see if they can update it for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Method payment change new card details not showing

Posted by a Superuser, not a Sky employee. Find out more

@Olga111 

Have you got a payment due in the next 14 days or less, if so you will have to wait until this bill has been paid. If you haven't a payment due then give Sky a call to see if they can update it for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by KevinDMcCall This message was authored by: KevinDMcCall

Re: Method payment change new card details not showing

This is still not working for me either. I have been trying for weeks now and have had to make a one off payment   When is this going to be fixed?

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