Refund of credit

[Pabrot18]

Hi I left sky within my cooling off period and have paid my fist DD and now they have charged me up to 15 September. How do I get my refund?

[caesarome]

Do you now see a credit on your account as it is this that can be refunded so when you do post back here as we can arrange some help for you via here.

[Pabrot18]

On my next bill is a credit of £54.98

[caesarome]

@Pabrot18 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Pabrot18 an invite to chat.