MAYBE SCAM

[DOCKER139]

Every time i logged into my e mail i get 2 step verification i get the code and put it in i then get another code to put in i then get into my e mails . Ithen get an e mail  from sky telling me some one is trying to mak changes in my account with various options . i eventualey called the phone number where they took all my details and said my account was secure 

have i been scammed and what can i do

Docker139

[Mark39]

@DOCKER139 I think what's happening is you're first logging into your Sky ID when a  one time code is sent to you, then logging into Sky Yahoo Mail when a 2 step Verification Code is sent.

Try logging in directly to Sky Yahoo Mail here; www.sky.com/signin/email

You should get just the one Verification Code. 

[DOCKER139]

HI mark 39 

Did as you said but still getting e mail telling me some one is trying to  change my details

trying to find a number for sky

Docker139

[GD1 · Accepted solution]

@DOCKER139  These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.