Legitimate call or scam?

[Adethecake]

---

@twilight+princess wrote:

Yeah that is strange. Did they make any offers similar to what I mentioned?
I know Sky do email with offers when the subscription is about to expire & they do call should a customer cancel.

---

No, only that they could offer a saving if I confirmed my details. I asked them to email me the details, he said he wasn't allowed (by Sky) to email the details... 

This is what makes me suspicious that just enough confidential customer information has been obtained/hacked/leaked and that it's a scam.

As I've said before, if it isn't a scam Sky has a very strange idea of customer service training, bear in mind my first one of these calls was a month after renewing my contract at a price I was happy with - it's a strange business ethic to then offer to reduce the price - if it was genuine.

[twilight+princess]

I've never know Sky to call out of the blue unless a customer has cancelled recently so the call is certainly a scam imo. It's certainly strange if they had your account details, most likely they were hoping you'd give genuine information which they'd take note of. 
The only way to know is to phone Sky & ask if they called you on that date.

[Phil707]

I had all the above just now and last week.

if the want to save us money,why not just do it and then tell us by email 

and not stress me out with a possible scam .

who reduces your bill when you have a contract anyway.....

[Mrsbeck]

Just had a call from this number and so rude. Asked for my name and as I thought a scam I said you must have my name and he said yes I do and repeated my name. 

Then asked for my address so I did the same. 

Then asked for my password and being honest I don't know it. Then said what's your mother's maiden name and I refused to give it. He then tried to guilt shame how he cannot help me save money then, ummm you rang me and I am still well within in 18m extiornately priced contract.