Lack of communication

[Tossyvic20]

I am unhappy,  disappointed from sky itself. 

I called to request return label for S24 ultra and Samsung buds2 pro. I got a return label and return the package Unopened. 

Got a notification from sky saying they got the Mobile but not for the Samsung buds 2 Graphite .

Only for me to be told that I was supposed to be sent two return labels clearly the advisor that sent me the return label sent one. 

How is it my fault when clearly the fault is from sky advisor .

Now the investigation team saying they are looking into and will contact back on Monday to ask the guy at the back office for manual checks as when something been returned and they do see another items they keep it at one side and they got a list to state and get in touch with the customer in this my case no one contacted me.

 I am regretting ever ordering from sky. 

 I have right to access information and am requesting for the conversation I had with the advisor the day the return label was sent which was 6th of April 2024 @Sky 

And sky needs to update my bill and return the money been debited from my acct of the buds Graphite which I clearly returned with s24.

@Sky you need to do better than this 

[Daniel0210 · Accepted solution]

@Tossyvic20 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. The person you've tagged is a customer like you who chose a very unsuitable name and has probably regretted it ever since. 

[SKY1992bf]

@Tossyvic20  Your not addressing sky directly by posting here as it's a public community where customers help each other and sky won't acknowledge or action on anything you have posted here 

you need to contact sky by calling them 

[PandJ2020]

---

@Tossyvic20 wrote:

 I have right to access information and am requesting

---

https://www.sky.com/help/forms/customer-information-request

[Tossyvic20]

Thank you for the clarification ☺️ 

[Tossyvic20]

Is there any help I could get or advice please.

I requested for a return label from sky for s24 and samsung air buds 2 pro which was delivered to me and returned back immediately. 

Return label was sent to me only for me been told I was supposed to be sent two return labels which clearly not my fault but from sky agent.

Having been told by them we have to wait till 24th of April for a case review which clearly does not make sense paying for an item i clearly returned but mobile was received but air buds was not received because return label was not on it(which not my fault)

I have complained stating my complaints is been opened but I cannot wait till 24th April.

My mental health is been affected by this 😔 my blood pressure is high already 

Please help 

[SKY1992bf]

@Tossyvic20  If this relates to the thread you created earlier today, the information already provided there still applies 

you need to wait until sky completes the complaint process nothing posted on the forum will speed things up I'm afraid 

[Daniel0210]

@Tossyvic20 

In fairness the 24th is this coming Wednesday.