Kiran

[BKK321]

Hello I need to change my adress. I went to a Sky shop and they told me they couldn't do anything and that I have to either use the live chat or to call them. The live chat is impossible to find I've looked for an hour because I cant call. I've lost the sim card and to get a new one I need to get it sent, but they sent it to the old adress, so I need to change my adress but to change my adress I need to call them but to call them I need a sim card. See the issue here ? Hoping they will see this message because I have no idea what else to do.

[daveNOS]

@BKK321 I'm not sure if the Sky staff here can assist with this issue but I will escalate your post to them just to see if they can. If they can they will either send you a PM or via an on screen blue chat bubble, it won't be instant and may well be tomorrow.

[Greenfingers001]

Thanks for escalating this. We’ve sent @BKK321 an invite to chat.

[JulieOwdienko]

I want help to get my mobile credit balance refunded how can I do this 

[MarkGoldsmith]

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@JulieOwdienko wrote:

I want help to get my mobile credit balance refunded how can I do this 

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@JulieOwdienko calling Sky is the best option at this time.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[JulieOwdienko]

Live agent 

[caesarome]

This is a place where customers help each other so there is no live agent so you do need to follow the advice above and call Sky yourself.