Item returned but not ackowledged

[Paulofbradwell]

I returned a Sky puck but now I have been told that it was not received and I shall be billed for it. I have a tracking from Royal Mail that shows that it was received. I have been trying to talk to someone to say this but all I get is computers that go round in circles failing to understand what I am saying? Whether online or on the phone it is the same. Is there not a single human being I can talk to.?

[PandJ2020 · Accepted solution]

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@Paulofbradwell wrote:

Is there not a single human being I can talk to.?

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There is but you'll have to battle your way through the IVR - try saying nothing.

[Daniel0210]

@Paulofbradwell 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.