Full erroneous message on my account
Your contract has ended
you've been moved to a monthly rolling
price but can save today by renewing
your Sky TV
see 24 month offer.
I had previously renewed my Sky TV contract in February 2025 for 24 months and was due to
renew my Sky Signature and Sky Cinema package at the end of November, but this was not
possible through my account so I phoned Sky customer services for help. They were unable to
explain the anomaly, but the advisor said that he would renew Sky Signature and Sky Cinema for me, but that he could not send me a confirmation email until the situation had been resolved, which would take 2 weeks.
My November direct debit was higher than expected and my future TV bill also shows a £8 per month increase, although the advisor had said that my future bill would only increase by £4.
I am just left in limbo for 2 weeks
