Issue with SkyID - need to unlink old SkyID from account

[BCos44]

Hi there, I have an 'old'  SkyID that needs to be unlinked from my SkyQ account in otder to avail of all of the services that I am entitled to (installing Sky Go at the moment). However I am unsure if unlinking my old SkyID is wise as the instructions are not so clear on what this means and the process is 'irreversible'. Any advice?

Thanks!!

[GD1]

@BCos44   As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[BCos44]

@GD1, so helpful, thank you. I am now having trouble linking my account number with Sky ID? Any ideas?

Many thanks again

[caesarome]

@BCos44 

Have you now set up a new Sky ID because if you have I believe you would have needed to have done this when you were setting it up or is this what are you are having problems with ?