Discrepancy

[Tushararora]

Hi, I recently moved to a new place. 

The place had Eir connection. Since I had used sky before I called sky to see if there are any competitive bundles they were offering since Eir was offering €35/ month plus a €50 joining bonus. 

The rep from Sky offered €30 / month and asked to go on sky.com/myphoto to generate some sort of a code which would allow him to make this bundle available for me since the actual one was for €35 / month. 

He read me the a terms and conditions from Sky where he quoted €35 but then told me that this is for the purposes of terms and conditions, the actual bill would be for €30. 

A few days afterwards, sky broadband was installed and I got an email detailing my bill. To my dismay this is €35 / month. 

Has anyone experienced this with sky ? 

[caesarome]

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@Tushararora wrote:

The rep from Sky offered €30 / month and asked to go on sky.com/myphoto to generate some sort of a code which would allow him to make this bundle available for me since the actual one was for €35 / month. 

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Did you do this ?

[Tushararora]

I did and I have snap shots of what I sent them as well. 

[caesarome]

If your future bills also don't show this discounted price then all you can do is that when the phone lines open on Monday give Sky Ireland a ring and tell them about this screenshot you have got to show what they told you.

[Tushararora]

That is what I intend to do ! 

Thank you