How do I remove account restrictions

[Jill29]

I need to top up my mobile, I'm away from home however it says my account is restricted as I have no products and I do! Can't get in to top up I'm stuck 

[Mark39]

That suggests you may be signing in to the wrong Sky ID. Check that you're using the same email address or name and password that you used when you purchased your mobile.

[Mr+Flibbles+86]

Hi there @Jill29 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Jill29 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.