Issue Raising New Stream Order

[Wendy133]

I was a Sky customer approximately eight years ago and am now attempting to place a new Sky Stream order. However, each time I reach the stage where I enter my email address, the checkout fails with the message: “Sorry, we’re having technical difficulties.”

After some troubleshooting, I discovered that using a different email address allows the checkout process to proceed. This suggests there may be an issue linked to my old Sky account or email address.

Could someone please investigate and resolve this issue so I can successfully complete my Sky Stream order?

Thank you.

[GD1]

@Wendy133   As you left Sky and then returned after being away formore than a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[caesarome]

@Wendy133 

As stated above by @GD1 you need to sign up as a new customer so make sure you are not logged into your old account as that will have been long since closed. You can use the same email address if you want by following the post above otherwise you can use a different one.