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Discussion topic: Intentionally confusing order tracking information

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This message was authored by Willslade This message was authored by: Willslade

Intentionally confusing order tracking information

I have received my email to allegedly track my order but the email contains a link to DHL and a link to DPD, and yet neither of them provide any information. They both say the information is incorrect. 

how can I find out when a delivery has been arranged for? I do not work from home every day and this level of ambiguity is unacceptable and needs to be resolved urgently.  

I will be asked in the morning which days I will be office based this week and I should be able to answer that, but without knowing when my order is arriving, I cannot and therefore I will be unable to work in an efficient and effective way with planning meetings, video calls, team discussions and where I will be for each. 

why has this happened? How do I find out the correct information? 

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Intentionally confusing order tracking information

Posted by a Superuser, not a Sky employee. Find out more

Give Sky a call?

Willslade
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This message was authored by Willslade This message was authored by: Willslade

Re: Intentionally confusing order tracking information

I shouldn't have to call them. 

but I will have to first thing if it's not resolved overnight 

This message was authored by caesarome This message was authored by: caesarome

Re: Intentionally confusing order tracking information

Posted by a Superuser, not a Sky employee. Find out more

@Willslade 

What shows here for you:


https://www.sky.com/ordertracking

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