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Discussion topic: Information needed please.

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This message was authored by BazLoz77 This message was authored by: BazLoz77

Information needed please.

Hi

My elderly father, and his wife, have Sky for TV and Talk. The account is in his wife's name. She has had a stroke, is in a nursing home, and has been accessed as not having capacity. Could anyone please advise how we remove her from the account, and put it in my Dad's name?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Information needed please.

Posted by a Superuser, not a Sky employee. Find out more

@BazLoz77 

It's not that simple. Your father may need to speak to Sky about having his wife's subscription cancelled in view of her health issues. Then he can take out a new subscription in his name. He needs to see what Sky say about the process if she can't cancel herself due to her capacity. It would help if he has an LPA. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Mark39 This message was authored by: Mark39

Re: Information needed please.

Posted by a Superuser, not a Sky employee. Find out more
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Information needed please.

Posted by a Superuser, not a Sky employee. Find out more

@BazLoz77 

It's not that simple. Your father may need to speak to Sky about having his wife's subscription cancelled in view of her health issues. Then he can take out a new subscription in his name. He needs to see what Sky say about the process if she can't cancel herself due to her capacity. It would help if he has an LPA. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
BazLoz77
Topic Author
This message was authored by BazLoz77 This message was authored by: BazLoz77

Re: Information needed please.

Hi

Thanks for the reply. She doesn't have an LPA. She has only be deemed as not having capacity, in regards to her care. So the best way forward is to ring Sky? My only worry is that they won't discuss anything with my Dad, as he is not the account holder. Neither of them know the password on the account. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Information needed please.

Posted by a Superuser, not a Sky employee. Find out more

@BazLoz77 

Your Dad could try the chat option on the link provided by @Mark39 but as you suspect Sky may refuse to speak to him. It's worth a try. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
BazLoz77
Topic Author
This message was authored by BazLoz77 This message was authored by: BazLoz77

Re: Information needed please.

@Daniel0210  Thank you for your help. Will try tomorrow. 

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