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Discussion topic: Increase in monthly payment

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This message was authored by PlumStar9 This message was authored by: PlumStar9

Increase in monthly payment

I would like to know why my bill has gone from £139.50 to £170 please. What has changed please?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Increase in monthly payment

Posted by a Superuser, not a Sky employee. Find out more

Your 'in contract' discounts have expired, perhaps?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Increase in monthly payment

Posted by a Superuser, not a Sky employee. Find out more

@PlumStar9 if you really want to know the exact reason you need to phone Sky and actually ask them rather than post on a public forum. But as @Mark39 alluded to certainly sounds like you are at the end of your minimum term contract so you have lost any discounts you had.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Increase in monthly payment

Posted by a Superuser, not a Sky employee. Find out more

@PlumStar9 
You could compare a previous bill to your latest bill and see where the amounts differ. Click on the blue down arrow alongside any amounts that appear different. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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