I was given sky cinema for free after issues with my box and now im paying for it

[Cff]

I had issues with my box and tech support leaving me spending countless hours on the phone, once i finally hot in contact with someone that actually knew what he was talking about he gave me sky cinema for a time for free, i was told it was completely free and i had no need to cancel anything, and it was just as a sorry for my issues, i was disgusted to look at my bill to discover its now costing me a whopping £20 a month and i have never even used it.. please help me get rid of this and refund money taken for services i never requested, my bank account is not your personal piggy bank @Sky..

[Daniel0210]

@Cff 
This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

As you said yourself in your post it was added for free 'for a time'. To remove part of your Sky Q/+ TV package you need to give 31 days notice. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

Sky won't reimburse you just because you claim to have not watched anything on that add-on. 

[SKY1992bf]

@Cff  Any free offer normally comes with the requirement that the customer gives 31 days notice to cancel before the free offer expires 

sky won't be refunding any money I'm afraid as billing will continue until you cancel 

You can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014


If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm