I have received a text asking me to return some sky equipment but I posted this to you on the 2 nd j

[Heather1963]

I have received a text asking me to return some equipment but this was posted on 2nd June and I have a proof of posting. Tracking through royal app suggests you received this on the 6th june

[Daniel0210]

@Heather1963 

You have posted on the Sky+ board. That equipment doesn't need returning so I'll move your post. 
We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received so you need to leave it a bit longer. Please don’t post an image of the Royal Mail tracking or postal receipt.

[MikeT2]

I am in the same position i posted on 24/06/24 then got a text today !

[Daniel0210]

@MikeT2 
Have you kept your proof of posting?

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[MikeT2]

Yes I have it

[Daniel0210]

@MikeT2 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[MikeT2]

Okay thanks 

[Daniel0210]

Now escalated @MikeT2 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Heather1963 to chat.

[Daniel0210]

@Mr+Flibbles+86 

The escalation was for @MikeT2 

[Mr+Flibbles+86]

Not a problem, the inviter did go to the correct user, i just tagged the wrong person

[MikeT2]

Thanks that's great