I’ve returned Sky broadband equipment but still getting reminders to do so.

[Dean7567]

Why am I still getting reminders to send Sky Broadband equipment back when I've already done so & it's been acknowledged by Sky?

[Daniel0210]

@Dean7567 
The most important question is…Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Dean7567]

Yes kept that. Assuming records of customer correspondence are kept then Sky should have access to the message they sent to tell me it had been received.

[Daniel0210]

@Dean7567 
I’ve escalated your issue to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Dean7567.

[Robbed1]

Dear friend ....my opinion is that Sky finally is on their knees...after years of malpractice. I returned equipment same day I cancelled my contract....

(removed) before I activated I called them, cancelled and promptly returned equipment( what do they think you do with that junk)... (removed)

Moderator note: Removed unfounded allegations and campaigning

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.