Return equipment

[Catrin1]

Hi,

I missed the delivery of the box to send my equipment back, when I went to the post office to pick it up a few days later they said it was not there.

is it possible to get another sent out please?

[Daniel0210]

@Catrin1 
You’re talking to fellow customers here not Sky Customer Services. This forum is where customers try to help other customers.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number. 

[MarkGoldsmith]

Unfortunately not by posting on the forum as this is a community forum of other Sky customers.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. You can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164

you can contact them and ask them to send some return packaging.

Full details on the returns process can be found here:

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.