Discussion topic: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

This message was authored by: Daniel0210 · ‎02 Mar 2024

You had three different threads going all about the same refund so they've been merged together to provide some continuity.

@MarkGoldsmith

Already escalated twice.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chris762 · ‎02 Mar 2024

Please escalate thanks

This message was authored by: caesarome · ‎02 Mar 2024

What were you told on the chat you had with the messaging team on Wednesday 28th, if they said 3-5 days the the Thursday would have been day one and as Saturdays and Sundays do not count in this then next Wednesday would be day five.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Chris762 · ‎02 Mar 2024

No I was told last sat 3-5 working days, Wednesday was reiterated it was on schedule for yesterday

This message was authored by: caesarome · ‎02 Mar 2024

Then it might appear back in your account come Monday or Tuesday so if it hasn't by Tuesday then post back here again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Chris762 · ‎05 Mar 2024

Still nothing, tried ringing but cant get through

This message was authored by: Daniel0210 · ‎05 Mar 2024

@Chris762

Would you like your post escalated again? The alternatives are either waiting or persevering on the phone lines.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chris762 · ‎05 Mar 2024

Yes escalate, I'm at work so easier on chat than on hold

This message was authored by: Daniel0210 · ‎05 Mar 2024

@Chris762

I've escalated your post again. You know the process.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mr+Flibbles+86 · ‎05 Mar 2024

Thanks for escalating this. We’ve sent an invite to @Chris762 to chat.

Discussion topic: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: Credit Refund

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Was this discussion not helpful?

Search Sky Community

Start a new discussion