Discussion topic: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

This message was authored by: Daniel0210 · ‎02 Mar 2024

You had three different threads going all about the same refund so they've been merged together to provide some continuity.

@MarkGoldsmith

Already escalated twice.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chris762 · ‎02 Mar 2024

Please escalate thanks

This message was authored by: caesarome · ‎02 Mar 2024

What were you told on the chat you had with the messaging team on Wednesday 28th, if they said 3-5 days the the Thursday would have been day one and as Saturdays and Sundays do not count in this then next Wednesday would be day five.

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This message was authored by: Chris762 · ‎02 Mar 2024

No I was told last sat 3-5 working days, Wednesday was reiterated it was on schedule for yesterday

This message was authored by: caesarome · ‎02 Mar 2024

Then it might appear back in your account come Monday or Tuesday so if it hasn't by Tuesday then post back here again.

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This message was authored by: Chris762 · ‎05 Mar 2024

Still nothing, tried ringing but cant get through

This message was authored by: Daniel0210 · ‎05 Mar 2024

@Chris762

Would you like your post escalated again? The alternatives are either waiting or persevering on the phone lines.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chris762 · ‎05 Mar 2024

Yes escalate, I'm at work so easier on chat than on hold

This message was authored by: Daniel0210 · ‎05 Mar 2024

@Chris762

I've escalated your post again. You know the process.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mr+Flibbles+86 · ‎05 Mar 2024

Thanks for escalating this. We’ve sent an invite to @Chris762 to chat.

Discussion topic: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: Credit Refund

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

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