Cant speak to human

[Emma156]

So sky tried to take my payment 2 days before it was due resulting in it bouncing back, they added this to my next month's bill. Then when I come to the next month they have added almost £100 on top. So the payment bounced again because I didn't have enough money this time. Now my services have all been restricted, I need to speak with an advisor but when I call the number for customer service it won't allow me to speak with anyone unless I clear the bill. The extra charges are dated within the period that my services have been restricted. Please help!

[GD1]

@Emma156  Once services are restricted Sky won't speak to you until the balance is cleared.

You'll need to pay what is owed then challenge the additional charges.

[Mark39]

What are the additional charges for? They'll be shown in your bill.

[caesarome]

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@Emma156 wrote:

So sky tried to take my payment 2 days before it was due resulting in it bouncing back, they added this to my next month's bill. Then when I come to the next month they have added almost £100 on top.

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So are you saying that you have two months bills to pay plus an extra £100, if so what is the £100 for ?

The bottom line is the bill will need to be paid by yourself because you can get your services restored. After paying it you will need to setup your payment method again before everything will be restored once the payment has been cleared by the banks.

[PandJ2020]

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@Emma156 wrote:

So sky tried to take my payment 2 days before it was due 

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This would be unusual - the selected payment date should the earliest date they collect (in can be later in some circumstances).

But as noted above, talking to Sky now is difficult unless you clear the balance.  You may be able to connect by using a number they do not recognise or using the 141 prefix.