Account in credit after cancelling

[Cara28]

Hi,

I cancelled my broadband yesterday (4.3.2024) and my sky app is telling me I am in credit and will be used towards the next bill. How do I go about getting this refunded as I have no need for it to go towards a future bill. Tried emailing - automated email to say go to the website. Tried virtual chat and got no where. I understand it may take time for the refund but I would like to make sure it will be definitely be refunded.

Thanks in advance.

[Daniel0210]

@Cara28 

If you only cancelled your subscription yesterday you are still within the 14 day notice period after which any overpayment should show as a credit and we can help you get that back within 3-5 working days rather than waiting the normal 6 weeks from your last day of connection. 

[Cara28]

@Daniel0210 thanks for replying. When I spoke to the girl on the phone on Friday she said she was cancelling the broadband from 4th and to wait until then to check the my sky app if there was anything outstanding left to pay or if my account was in credit. Nothing about a 14 day notice period what does this mean? 

[Daniel0210]

@Cara28 
The normal cancellation process is… to cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.