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Discussion topic: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 

You had three different threads going all about the same refund so they've been merged together to provide some continuity. 

@MarkGoldsmith 

Already escalated twice. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Please escalate thanks

This message was authored by caesarome This message was authored by: caesarome

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Superuser, not a Sky employee. Find out more

What were you told on the chat you had with the messaging team on Wednesday 28th, if they said 3-5 days the the Thursday would have been day one and as Saturdays and Sundays do not count in this then next Wednesday would be day five.

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Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

No I was told last sat 3-5 working days, Wednesday was reiterated it was on schedule for yesterday 

This message was authored by caesarome This message was authored by: caesarome

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Superuser, not a Sky employee. Find out more

Then it might appear back in your account come Monday or Tuesday so if it hasn't by Tuesday then post back here again.

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Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Still nothing, tried ringing but cant get through

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 

Would you like your post escalated again? The alternatives are either waiting or persevering on the phone lines. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Chris762
Topic Author
This message was authored by Chris762 This message was authored by: Chris762

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Yes escalate, I'm at work so easier on chat than on hold

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Superuser, not a Sky employee. Find out more

@Chris762 

I've escalated your post again. You know the process. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I’ve paid my bill twice and would like the credit repaid back to my account, can this be done?

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Chris762 to chat.

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