I signed up to sky stream and Netflix 2days ago for £26 and have just had an email from sky it's £19

[Mrlaurie]

I signed up to sky stream 2days ago for £26 and have just had an email offering the same package at £19. When I talked to sky they said it was for new customers. I said if I cancelled my contract (within 30days) could I sign up to the £19 deal. They said no, it would take 3 months.

I am a pensioner and it just seems unfair. I will cancel sky when my contract expires 😪

[MarkGoldsmith]

@Mrlaurie Unfortunately that tends to be the way with these new customer offers. They always run through specific dates so if you sign up when the new customer deal is different ( and worse) it comes down to bad luck.

The reason they won't let you cancel and resubscribe under the new offer is that otherwise lots of new customers within the  31 day cancellation would do the same, which would mean Sky would never be able to time limit new customer deals, or indeed change them as otherwise people would keep cancelling if the new deal just so happened to be cheaper.

[Mark39]

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@Mrlaurie wrote:

I signed up to sky stream 2days ago for £26 and have just had an email offering the same package at £19. When I talked to sky they said it was for new customers. I said if I cancelled my contract (within 30days) could I sign up to the £19 deal. They said no, it would take 3 months.

I am a pensioner and it just seems unfair. I will cancel sky when my contract expires 😪

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Luck of the draw, I'm afraid. Presumably you were happy to pay the £26 when you signed up, so put it down to bad timing. Nothing 'unfair' about it. The offer simply wasn't available to you when you signed up.