Payments of bill

[Windy75]

 so I just rang sky and said I got a text about a late payment fee may be added to my account. They sounded a bit confused but said I was all upto date but then I go onto the app and see this......

But iam all payed up. ?????

Any ideas people. 💡

[caesarome]

@Windy75 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Windy75.