I returned my old hardware but have been charged

[Tom249]

Hi, I returned my old hardware but have still been charged for the non return.

Please advise if a refund is to be issued and how this is issued?

thanks 

[Daniel0210]

@Tom249 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.