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This discussion topic has been answered Discussion topic: I received a call from sky

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This message was authored by: welshguy2017

Re: I received a call from sky

Hi i have missed this call twice. Any idea if i can contact them?  Thanks

This message was authored by: Edwrad

Re: I received a call from sky

I wouldn't if i were you

This message was authored by: Mark39

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@welshguy2017 wrote:

Hi i have missed this call twice. Any idea if i can contact them?  Thanks


Even if the call was genuinely from Sky, you can't contact their Outbound Marketing team, so far as I'm aware.

This message was authored by: werdna67

Re: I received a call from sky

I just received a call from this number. They asked for my Sky password so I hung up immediately.

This message was authored by: Daniel0210

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@werdna67 

I have probably posted this advice before on this thread but I'm not going through 15 pages looking for it 😀 so…

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll most likely be a scam call.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: MightyQuinn

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@werdna67 wrote:

I just received a call from this number. They asked for my Sky password so I hung up immediately.


Hi @werdna67   That is the correct procedure from Sky to check that they are talking to the account holder. It is not your account password, it is your telephone password which should be different to your account password. If there is any doubt, deliberately give them the wrong telephone password. If they accept it, you know you are talking to scammers.

This message was authored by: glenconmc

Re: I received a call from sky

I have had the same call today!  They ask my name and if I am I the account holder, then ask if they can call me by my first name, then hang up???

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