This discussion topic has been answered Discussion topic: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

This message was authored by: HarveY8991 · ‎30 Sep 2024

can anyone advise please....I am partly deaf and rely on my earring aids which causes me difficulty using a telephone. I am a new sky customer and can see from my bill online I have be charged for Sky Cinema which I have not requested or agreed too.

I need help to change this.

Do I need to call or is there an alternative for me.

Thank you

This message was authored by: MarkGoldsmith · ‎30 Sep 2024

Hi @HarveY8991 i'd suggest getting registered with the Sky Accessibility Team (https://skyaccessibility.sky/). They will be able to provide you with additional ways of contacting and engaging with Sky once you are registered with them.

https://www.sky.com/help/articles/contacting-sky-accessibility

Sky Stream and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎30 Sep 2024

Hi @HarveY8991 i'd suggest getting registered with the Sky Accessibility Team (https://skyaccessibility.sky/). They will be able to provide you with additional ways of contacting and engaging with Sky once you are registered with them.

https://www.sky.com/help/articles/contacting-sky-accessibility

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: HarveY8991 · ‎01 Oct 2024

Hi Mark,

Thank you very much for your reply, I am very grateful for your suggestion and I will follow this up.

Many thanks

Regards

HarveY8991

This discussion topic has been answered Discussion topic: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

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Re: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

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