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Discussion topic: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

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This message was authored by HarveY8991 This message was authored by: HarveY8991

I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

can anyone advise please....I am partly deaf and rely on my earring aids which causes me difficulty using a telephone. I am a new sky customer and can see from my bill online I have be charged for Sky Cinema which I have not requested or agreed too.

 

I need help to change this.

 

Do I need to call or is there an alternative for me.

 

Thank you


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

Posted by a Superuser, not a Sky employee. Find out more

Hi @HarveY8991 i'd suggest getting registered with the Sky Accessibility Team (https://skyaccessibility.sky/). They will be able to provide you with additional ways of contacting and engaging with Sky once you are registered with them.

 

https://www.sky.com/help/articles/contacting-sky-accessibility

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

Posted by a Superuser, not a Sky employee. Find out more

Hi @HarveY8991 i'd suggest getting registered with the Sky Accessibility Team (https://skyaccessibility.sky/). They will be able to provide you with additional ways of contacting and engaging with Sky once you are registered with them.

 

https://www.sky.com/help/articles/contacting-sky-accessibility

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

HarveY8991
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This message was authored by HarveY8991 This message was authored by: HarveY8991

Re: I need to contact Sky by phone, but I am partly deaf and worried about using the telephone.

Hi Mark,

 

Thank you very much for your reply, I am very grateful for your suggestion and I will follow this up.

 

Many thanks

 

Regards

HarveY8991

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