I’m trying to speak some regarding my bill

[Flan1988]

I'm trying to speak to a human being regarding my bill and trying to get services put back on. All I keep getting is divert to payment. How do I speak to a human without making a payment yet?

[GD1 · Accepted solution]

@Flan1988  Sky won't speak to you until you pay what you owe in full, they won't put your services back on until you've paid what you owe and setup a new direct debit.

[Flan1988]

I've payed my missed bill, my next bill isn't due out until 14th of this month but still being told I need to pay now 

[GD1]

@Flan1988  If you were more than 2 weeks late Sky will want the next months also.

[caesarome]

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@Flan1988 wrote:

my next bill isn't due out until 14th of this month but still being told I need to pay now 

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And that is why you are being asked to pay as your next bill is due in less than 2 weeks.