4

This discussion topic has been answered Discussion topic: I'm trying to find out if my parents have a Sky account

Reply
Answered - Go to Answer
Avatar for PollyAnne
Level 1 icon
What's this?
This message was authored by: PollyAnne

Message posted on ‎09 Nov 2024 03:32 PM

I'm trying to find out if my parents have a Sky account

I have financial power of attorney for my parents. Payments are going out of their account to 'Sky' but they don't know what it is for. The chatbot and self service links can't help me. 

Report post
Post 1 of 5
615 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎09 Nov 2024 03:41 PM

Re: I'm trying to find out if my parents have a Sky account

Posted by a Superuser, not a Sky employee. Find out more

See some details here - https://www.sky.com/help/articles/third-party-assistance

 

Once they have evidence of poa then you will be able to discuss directly with them.

I am just another Sky customer and my views are my own even if you don't like the answers

View this Answer within the discussion

Report post
Post 3 of 5
604 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎09 Nov 2024 03:37 PM

Re: I'm trying to find out if my parents have a Sky account

Posted by a Superuser, not a Sky employee. Find out more
@PollyAnne wrote:

but they don't know what it is for. 

@PollyAnne 

Can you ascertain if they have a Sky TV subscription, Sky Broadband and Sky Talk landline phone or a Sky mobile?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2 of 5
612 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎09 Nov 2024 03:41 PM

Re: I'm trying to find out if my parents have a Sky account

Posted by a Superuser, not a Sky employee. Find out more

See some details here - https://www.sky.com/help/articles/third-party-assistance

 

Once they have evidence of poa then you will be able to discuss directly with them.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 3 of 5
605 Views
0 Likes
Reply

Did this answer not help you?
Avatar for PollyAnne
Level 1 icon
What's this?
Topic Author
This message was authored by: PollyAnne

Message posted on ‎09 Nov 2024 05:21 PM

Re: I'm trying to find out if my parents have a Sky account

They say that they haven't got any accounts with Sky but their bank says it's a subscription (it's labelled 'Sky') . It could be for anything! 

Report post
Post 4 of 5
571 Views
0 Likes
Reply
Avatar for PollyAnne
Level 1 icon
What's this?
Topic Author
This message was authored by: PollyAnne

Message posted on ‎09 Nov 2024 05:21 PM

Re: I'm trying to find out if my parents have a Sky account

Great, thank you! 

Report post
Post 5 of 5
568 Views
0 Likes
Reply
Reply
Answered - Go to Answer