out of contract sky q

[Skytwit]

• Why are sky users having to beg for deals after being thrown out of contract after 18 months. Honestly I'm too old to go cap in hand and  beg to a company when I'm paying their wages!!! Get a grip folks and stand up for yourselves.

[Daniel0210]

@Skytwit 

Customers aren't 'thrown' out of contract. That was the length of times discounts lasted for. It's now 24 months. Good renewal discounts are harder to come by. All providers apply similar processes. 

[daveNOS]

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@Skytwit wrote:

• Why are sky users having to beg for deals after being thrown out of contract after 18 months. Honestly I'm too old to go cap in hand and  beg to a company when I'm paying their wages!!! Get a grip folks and stand up for yourselves.

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@Skytwit Nobody has to beg for a deal and you haven't been thrown out of contract, all thats happened is your time limited discounts have ended, the onus is always on the customer to make contact to negotiate a new deal and thats the same with all providers.

[MightyQuinn]

Hi @Skytwit   I agree, they could learn from Vodafone mobile, the discounts are for life or until you change your package.

[Skytwit]

Yes we are thrown out of contract , there is no need to treat us so shabbily like we are fools! And the more people accept it will not help matters. Over 25 years a sky customer, well no more!!

[Mark39]

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@Skytwit wrote:

Yes we are thrown out of contract , there is no need to treat us so shabbily like we are fools! 

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Yet you agreed to it. Why agree to something you'renot happy with?

[Skytwit]

Just because other companies offer similiar doesn't make it right does it? Which is exactly my point....

[Skytwit]

Doesn't make it right just because others do it.  Its certainly NOT up to me to negotiate a new contract!!

[Exiled-in-HH]

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@Skytwit wrote:

Yes we are thrown out of contract , there is no need to treat us so shabbily like we are fools! And the more people accept it will not help matters. Over 25 years a sky customer, well no more!!

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Strictly speaking you are not out of contract when you limited term discounts end ... you are now on a monthly rolling contract🤔

The customer is required to give 31 days notice to end the rolling contract ... and return Sky Q equipment😉

[Mark39]

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@Skytwit wrote:

Doesn't make it right just because others do it.  Its certainly NOT up to me to negotiate a new contract!!

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If you want further discounts, it absolutely is up to you. Sky will quite happily and legitimately charge you the full list price if you choose not to. Those are the terms and conditions you agreed to.

[daveNOS]

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@Skytwit wrote:

Doesn't make it right just because others do it.  Its certainly NOT up to me to negotiate a new contract!!

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@Skytwit If you want a new deal and contract then its 100% up to you to instigate negotiations, it's entirely unrealistic to expect a company to chase you to offer a new contract and deal. 

[MarkGoldsmith]

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@Skytwit wrote:

Doesn't make it right just because others do it.  Its certainly NOT up to me to negotiate a new contract!!

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Your household bills must be sky high if you don't think it's your responsibility to regularly review your spend and renew contracts or change providers. That concept is nothing new and is standard for service provider industries like broadband, gas, electricity, insurance.

[Skytwit]

I never have to review my energy bills/phone etc as I'm on the best deals I could get and they don't dramatically rise. (Removed)

Moderator note: Removed inappropriate language

[Skytwit]

Oh no they won't as I'm not paying it like I said

[Skytwit]

Its perfectly realistic for companies to chase customers with a better deal just like EE does