I have returned my box after paying a hefty bill but haven't had my money back please advise

[Owlie1]

I returned my sky box with details of my new bank account but haven't received my money back. 

[caesarome]

Did you get and keep proof of posting and when did you return the box ?

[Owlie1]

Yes I have proof of postage. I was illegally evicted priorto this and it took a while to obtain the box back!

[caesarome]

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@caesarome wrote:

when did you return the box ?

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[Owlie1]

I've returned my Sky equipment with new bank details and address after having to retrieve it from my ex....I await my refund. All information is correct on the app....where's my money?

[caesarome]

When did you return it and what money is owed, we you charged a fee for not returning it ?

[Owlie1]

I have proof of postage and it was returned on 9/8/24.

[caesarome · Accepted solution]

@Owlie1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Owlie1]

Thanks very much 👍

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Owlie1 an invite to chat.

[Owlie1]

It would be easier if you called me as this is impossible to do on my mobile phone @Lisa-P1987 

[Daniel0210]

@Owlie1 

The Messaging Team won't call you. 

[Owlie1]

And now the chat bubble has disappeared. ! Useless!

[Daniel0210]

@Owlie1 

It shouldn't disappear until about 11am on Friday at the earliest unless the issue is resolved sooner.