I have received packaging to return equipment, but I have nothing. to return.

[AMochan]

I have recently took out a new 24month package with Sky ( I have been with sky for 9 years) and initially I did not have a Sky minibox in my deal. However, I still wanted this so it was adjusted again and added back to my package. However, I have recieved packaging to return the sky mini box but this may have been done in error or ffrom the intisl package takeb out. I do not require to return this mini box so I would liek assistance in making sure that this is the case so I do not get charged for not returning it.

Thanks,

Andrew

[Daniel0210]

@AMochan 

You will need to contact Sky again to clarify to them that you haven't cancelled any part of your subscription. 

[AMochan]

Thank you. Tried contacting through virtual assistant but it can't undertsand my request. I'll phone jkust clarify with a human. Thanks again.