Discussion topic: Phone Bill Payment
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Message posted on 05 Nov 2025 08:52 AM
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Phone Bill Payment
Hello!
So on my sky account it tells me this months phone bill is paid and that my balance is 0.00 but i keep getting emails to say it's not been paid... help 😬
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Message posted on 05 Nov 2025 09:28 AM
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Re: Phone Bill Payment
There is a chance these emails are not from Sky. Even if they are as long as your account shows it has been paid then it has been so you should have no issues going forward.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Nov 2025 12:42 PM
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Re: Phone Bill Payment
They are from sky as it's also popped up in my notifications on the app but confused because it says balance paid


Message posted on 05 Nov 2025 12:46 PM
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Re: Phone Bill Payment
@ST06 Your images have been rejected as they show your agreement number, please repost after blanking out this info.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Nov 2025 12:46 PM
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Re: Phone Bill Payment
You've not blocked out personal information on your images so they've been rejected (your personal email address on one and agreement number on the other).
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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