I have not cancelled my address change

[Garry51]

I have received a message on My Sky telling me that my address change has been cancelled but, I have not cancelled it?

[caesarome]

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@Garry51 wrote:

my address change has been cancelled but, I have not cancelled it?

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Not sure what you mean by this but as always you can double check by calling Sky.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Garry51]

Thank you 

we are moving home at the end of the month. I have spoken to sky and everything was in place but, I received a message on My Sky saying that it has been cancelled.

it was too late to call so, I'll be calling tomorrow.

[caesarome]

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@Garry51 wrote:

we are moving home at the end of the month. I have spoken to sky and everything was in place but, I received a message on My Sky saying that it has been cancelled.

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Now it makes sense, yes you will need to call Sky to see what that message is about.

Does anything appear here for you:

https://www.sky.com/ordertracking