28 Feb 2024 01:16 PM
We moved house 18 months ago and left behind 2 mini boxes. So cannot return them. How can we avoid being charged. The new owners have sky and are now using them
28 Feb 2024 01:18 PM - last edited: 28 Feb 2024 01:18 PM
Posted by a Superuser, not a Sky employee. Find out moreThen the new owners are breaching Skys T's and C's if they are using them and if Sky haven't zapped them.
You will be charged non return fees for them so it's in your interest to get them back and return them.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment
28 Feb 2024 01:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Netball100 wrote:We moved house 18 months ago and left behind 2 mini boxes. So cannot return them. How can we avoid being charged. The new owners have sky and are now using them
They were loaned, by Sky, to you. It's your responsibility to return them.
28 Feb 2024 01:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@Netball100 wrote:The new owners have sky and are now using them
Have you asked for them back? (They belong to Sky - not you or them...)
28 Feb 2024 01:27 PM
No - seems a bit petty , 18 months later
28 Feb 2024 01:28 PM
Posted by a Superuser, not a Sky employee. Find out more@Netball100 It's also important to note that even paying the non return charge does not transfer ownership and sky can still use every legal option available to them to pursue you for the return
28 Feb 2024 01:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@Netball100 wrote:No - seems a bit petty , 18 months later
Ok, then you'll have to pay the non-return fee. And that doesn't exonerate you either. You cannot 'buy' them.
28 Feb 2024 01:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@Netball100 wrote:
No - seems a bit petty , 18 months later
It's quite clear that equipment is loaned to you. So if you can't get them back expect a charge of £52 x 2.
28 Feb 2024 01:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Netball100 wrote:No - seems a bit petty , 18 months later
@Netball100 Not petty at all , sky and any other company legally has six years to claim any charges
28 Feb 2024 02:10 PM
Why did Sky wait 18 months to ask for the miniboxes return? When you moved house did you leave the miniboxes but took your main Q box with you and continued to pay for multiroom? Have you more recently cancelled multiroom or your whole Q contract? That would be the normal trigger for return of minibox hardware.
It seems odd that Sky would wait so long before requesting a return.
28 Feb 2024 02:15 PM
Posted by a Superuser, not a Sky employee. Find out moreAs soon as you don't return them (and are charged), Sky will render the mini boxes inoperative so they'll no longer be any use to the new occupants so will probably gladly return them to you.
28 Feb 2024 02:17 PM
We moved house and continued to pay for multi room that we no longer needed. Yes cancelled recently.
28 Feb 2024 02:19 PM
Posted by a Superuser, not a Sky employee. Find out more
@Netball100 wrote:
We moved house and continued to pay for multi room that we no longer needed. Yes cancelled recently.
In that case as per the replies above the Mini's will cease to work for the other people and would be in your interest to retrieve them.
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