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Discussion topic: I have moved house and left equipment there so I am unable to return the equipment. Who can I speak

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This message was authored by Netball100 This message was authored by: Netball100

I have moved house and left equipment there so I am unable to return the equipment. Who can I speak

We moved house 18 months ago and left behind 2 mini boxes. So cannot return them. How can we avoid being charged. The new owners have sky and are now using them

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 

Then the new owners are breaching Skys T's and C's if they are using them and if Sky haven't zapped them.

 

You will be charged non return fees for them so it's in your interest to get them back and return them. 
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oj01 This message was authored by: oj01

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 wrote:

We moved house 18 months ago and left behind 2 mini boxes. So cannot return them. How can we avoid being charged. The new owners have sky and are now using them


They were loaned, by Sky, to you. It's your responsibility to return them. 


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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 wrote:

The new owners have sky and are now using them


Have you asked for them back?  (They belong to Sky - not you or them...)

I am just another Sky customer and my views are my own
Netball100
Topic Author
This message was authored by Netball100 This message was authored by: Netball100

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

No - seems a bit petty , 18 months later

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100  It's also important to note that even paying the non return charge does not transfer ownership and sky can still use every legal option available to them to pursue you for the return 


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Please note: I only provide help on the main forums and not via PM
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 wrote:

No - seems a bit petty , 18 months later


Ok, then you'll have to pay the non-return fee.  And that doesn't exonerate you either.  You cannot 'buy' them.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 wrote:

No - seems a bit petty , 18 months later


@Netball100 

It's quite clear that equipment is loaned to you. So if you can't get them back expect a charge of £52 x 2. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 wrote:

No - seems a bit petty , 18 months later


@Netball100  Not petty at all , sky and any other company legally has six years to claim any charges 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

@Netball100 

Why did Sky wait 18 months to ask for the miniboxes return? When you moved house did you leave the miniboxes but took your main Q box with you and continued to pay for multiroom? Have you more recently cancelled multiroom or your whole Q contract? That would be the normal trigger for return of minibox hardware. 

It seems odd that Sky would wait so long before requesting a return. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 

As soon as you don't return them (and are charged), Sky will render the mini boxes inoperative so they'll no longer be any use to the new occupants so will probably gladly return them to you.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Netball100
Topic Author
This message was authored by Netball100 This message was authored by: Netball100

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

We moved house and continued to pay for multi room that we no longer needed. Yes cancelled recently. 

This message was authored by GD1 This message was authored by: GD1

Re: I have moved house and left equipment there so I am unable to return the equipment. Who can I sp

Posted by a Superuser, not a Sky employee. Find out more

@Netball100 wrote:

We moved house and continued to pay for multi room that we no longer needed. Yes cancelled recently. 


In that case as per the replies above the Mini's will cease to work for the other people and would be in your interest to retrieve them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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