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Discussion topic: I have been over charged, how do i get this rectified?

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This message was authored by Davebest This message was authored by: Davebest

I have been over charged, how do i get this rectified?

Hi, I was on a £58 (18 month deal) that started in November, and in the latest month I have been charged £69.22.

 

How do i get this rectified easily as the website seems like it is conveniently set up not to help with this?

 

Thanks

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I have been over charged, how do i get this rectified?

Posted by a Superuser, not a Sky employee. Find out more

There has been a general price increase from 1 April that will take effect earlier because of in advance charging.

 

Have you checked your itemised bills to see what's changed?

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome

Re: I have been over charged, how do i get this rectified?

Posted by a Superuser, not a Sky employee. Find out more

Your price isn't fixed during your contract but the discount so what shows on next months bill. You should also note that there is a price increase on 1st April which will be shown on your March bill,

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have been over charged, how do i get this rectified?

Posted by a Superuser, not a Sky employee. Find out more

@Davebest 

Have you looked at the breakdown of your bill, particularly the blue down arrow next to an amount you think has risen, and see what additional info that gives you. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Davebest
Topic Author
This message was authored by Davebest This message was authored by: Davebest

Re: I have been over charged, how do i get this rectified?

Thanks all, looks like i have been charged extra for 6 days? on certain things.

This message was authored by caesarome This message was authored by: caesarome

Re: I have been over charged, how do i get this rectified?

Posted by a Superuser, not a Sky employee. Find out more

What does next months bill show that you will be paying, is it more again ?

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I have been over charged, how do i get this rectified?

Posted by a Superuser, not a Sky employee. Find out more

@Davebest wrote:

Thanks all, looks like i have been charged extra for 6 days? on certain things.


Did you change payment date?

I am just another Sky customer and my views are my own
Davebest
Topic Author
This message was authored by Davebest This message was authored by: Davebest

Re: I have been over charged, how do i get this rectified?

Next months bill is £68 and so on, so looks like my bill has magically gone up £10 a month! I mean a few £ extra, i don't mind but £120 a year! is ridiculous!

Where do i stand as i am  on an 18 months contract? As i can't afford this percentage raise.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I have been over charged, how do i get this rectified?

Posted by a Superuser, not a Sky employee. Find out more

@Davebest wrote:

Where do i stand as i am  on an 18 months contract? As i can't afford this percentage raise.


The contract you agreed allows for it.

 

You don't say what services you have though - you will be able to exit broadband but not TV.

 

The 18 months is the minimum term where they will apply agreed discounts against list price.  The list price can change.

I am just another Sky customer and my views are my own
Davebest
Topic Author
This message was authored by Davebest This message was authored by: Davebest

Re: I have been over charged, how do i get this rectified?

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